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Privacy Policy

Effective Date: October 3, 2026

Plumbing Help Direct (“Plumbing Help Direct,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit PlumbingHelpDirect.com (the “Site”) or call a telephone number displayed on the Site.

About Plumbing Help Direct

Plumbing Help Direct is a consumer connection service that helps individuals connect with independent plumbing service providers. Plumbing Help Direct is not a plumbing contractor and does not itself perform plumbing services.

Information We Collect

When you visit the Site, we and service providers working on our behalf may automatically collect certain information, including your Internet Protocol (IP) address, device and browser information, approximate geographic location, pages viewed, referring source, advertising campaign information, and interactions with the Site.

We may use cookies, pixels, tags, and similar technologies for website functionality, analytics, advertising measurement, attribution, and fraud prevention.

When you call a telephone number displayed on the Site, information associated with the call may be collected, including your telephone number, date and time of the call, call duration, call status, routing information, approximate location, advertising source, and other information necessary to route, attribute, and evaluate the call.

You may also voluntarily provide information during a telephone conversation, such as your name, location, plumbing issue, and service needs.

How We Use Information

We may use information to:

• Facilitate connections with independent plumbing service providers;
• Route and manage telephone calls;
• Determine potential service availability based on location and service needs;
• Operate, maintain, secure, and improve the Site;
• Measure and improve advertising performance;
• Attribute calls to advertising campaigns and traffic sources;
• Detect fraud, abuse, or invalid activity;
• Resolve call-quality, billing, or service issues; and
• Comply with applicable legal obligations.

How We Share Information

We may share information with independent service providers, call-routing and marketplace partners, technology providers, advertising and analytics providers, and other service providers as reasonably necessary to operate Plumbing Help Direct and facilitate the connection you request.

For example, information related to your call may be transmitted through call-routing partners and ultimately to an independent plumbing service provider so that the provider can speak with you about your service needs.

We may also disclose information when required by law or reasonably necessary to protect our rights, prevent fraud or abuse, or protect the safety and security of consumers, service providers, or others.

We may transfer information in connection with a merger, acquisition, sale of assets, financing, or similar business transaction.

Call Monitoring and Recording

Telephone calls may be monitored, recorded, or transcribed by call-routing partners or service providers where permitted by applicable law. Where legally required, notice or consent will be provided before recording or monitoring occurs.

Plumbing Help Direct does not represent that every call is recorded.

Cookies and Advertising Technologies

We may use cookies and similar technologies to understand how visitors use the Site and to measure the effectiveness of advertising.

For example, these technologies may help us determine whether a visitor arrived through an advertisement and whether that visit resulted in a telephone call.

You can control or disable certain cookies through your browser settings. Doing so may affect some Site functionality.

Your Privacy Choices

You may contact us to ask questions about information we maintain about you or to request access, correction, or deletion where required by applicable law.

California residents may have additional rights regarding their personal information under applicable California law. We will respond to qualifying requests as required by law.

Privacy requests may be submitted to:

[email protected]

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating our services, maintaining business records, measuring advertising performance, preventing fraud, resolving disputes, and complying with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information in our possession. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third Parties

Independent plumbing service providers and other third parties may maintain their own privacy policies and practices. Plumbing Help Direct does not control the privacy practices of independent third parties.

Children’s Privacy

The Site is intended for adults seeking home services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date shown above.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information associated with your use of Plumbing Help Direct, please contact us at:

Plumbing Help Direct
[email protected]
PlumbingHelpDirect.com

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Terms & Conditions

Effective Date: October 3, 2026

These Terms & Conditions (“Terms”) govern your use of PlumbingHelpDirect.com (the “Site”) and the connection services made available through Plumbing Help Direct (“Plumbing Help Direct,” “we,” “us,” or “our”).

By using the Site or calling a telephone number displayed on the Site, you agree to these Terms.

1. Plumbing Help Direct Is a Connection Service

Plumbing Help Direct helps consumers connect with independent plumbing service providers.

Plumbing Help Direct is not a plumbing contractor and does not itself perform plumbing, repair, installation, maintenance, inspection, or other home services.

Service providers are independent third parties and are not employees or agents of Plumbing Help Direct.

2. Provider Availability

We may help connect you with a service provider based on factors such as your location, stated service need, provider service area, and provider availability.

We do not guarantee that a service provider will be available in your area or at any particular date or time.

Calling Plumbing Help Direct does not guarantee that a provider will accept or perform your requested service.

3. Independent Service Providers

Any plumbing or home services you obtain are provided by an independent service provider.

The provider is responsible for evaluating your needs and determining its availability, pricing, scope of work, scheduling, required permits, warranties, and performance of the work.

Any agreement for plumbing services is between you and the independent service provider.

4. Licensing, Insurance and Qualifications

Licensing, insurance, registration, bonding, and permit requirements vary by location and type of work.

You are responsible for verifying that any provider you choose to hire has the licenses, insurance, registrations, permits, or other credentials required for your particular project and jurisdiction.

Plumbing Help Direct does not guarantee the licensing, insurance, qualifications, certifications, or suitability of any independent service provider unless expressly stated otherwise in writing.

5. Pricing and Payment

Plumbing Help Direct does not set the prices charged by independent service providers.

Pricing, estimates, service fees, payment terms, warranties, financing arrangements, and other service terms are determined between you and the provider.

You should review and agree to applicable pricing and service terms directly with the provider before authorizing work.

6. No Guarantee of Services or Results

Plumbing Help Direct does not guarantee:

• Provider availability or response times;
• That a provider will accept a particular job;
• Pricing or estimates;
• The quality or outcome of work performed;
• That a particular plumbing problem can be repaired; or
• Any warranty offered by an independent provider.

Questions, claims, or disputes regarding plumbing work should be addressed directly with the provider performing the service.

7. Telephone Calls

Telephone calls made through numbers displayed on the Site may be routed, tracked, and analyzed to facilitate connections, measure advertising performance, prevent fraud, evaluate call quality, and resolve disputes.

Calls may also be monitored, recorded, or transcribed by call-routing partners or service providers where permitted by applicable law and subject to any legally required notice or consent.

8. Acceptable Use

You agree to use the Site and telephone service only for lawful purposes.

You may not intentionally generate fraudulent or artificial calls or traffic, provide false information, interfere with the operation or security of the Site, attempt unauthorized access to systems or data, or otherwise use the Site in violation of applicable law.

9. Third-Party Services

Plumbing Help Direct facilitates connections with independent third parties but does not control those providers.

We are not responsible for the acts, omissions, representations, pricing, availability, websites, privacy practices, or services of independent providers.

Your relationship with a provider is governed by the terms you establish directly with that provider.

10. Disclaimer

To the fullest extent permitted by applicable law, the Site and connection service are provided on an “as is” and “as available” basis.

Plumbing Help Direct makes no warranties, express or implied, regarding the Site, availability of independent service providers, or services provided by independent third parties, except where a warranty cannot legally be excluded.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Plumbing Help Direct and its owners, affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Site, your connection with an independent provider, or services performed by an independent provider.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how information may be collected, used, and shared.

13. Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective when posted on the Site unless otherwise required by law.

The Effective Date above indicates when these Terms were last updated.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Contact Us

If you have questions regarding these Terms, please contact us at:

Plumbing Help Direct
[email protected]
PlumbingHelpDirect.com

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Disclaimer

Disclaimer: Plumbing Help Direct is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and Plumbing Help Direct does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on Plumbing Help Direct.